Do I need an account to order?
Yes, you do! Having a registered account eases and speeds up your ordering and payment system. You can easily check in to your account the next time you want to order again.
The item that I like is sold out! What should I do?
You may contact us at email@example.com or Line @swimsaic.id, we may help you to create a pre-order. Do note that pre-order item requires 5-8 weeks processing time and down payment of minimum 50% of item's price.
Do you ship to multiple address?
Yes, however you need to create another invoice for the other addresses.
Can I add items after I check out?
Unfortunately you can't, because after checking out your order is recorded. If you want to add more items, kindly make a new order.
Do you ship overseas?
We only ship to cities in Indonesia.
Do you accept credit cards?
We accept credit cards and bank transfer.
How soon can I receive my order?
After your order is confirmed and paid for, we will process your order within 24 hours. Afterwards, shipping using domestic courier (JNE and JNT) requires 1 day for express shipping (only for JNE) and 1-5 days for regular shipping. If you are really urgent, please choose shipping using Gosend (only for Jakarta area).
How do I track my order?
Please contact us through firstname.lastname@example.org or Line @swimsaic.id and we will check it for you.
There is a defect in the item that I ordered, can I return it?
We deeply apologize for our mistake. Kindly contact us at email@example.com or Line @swimsaic.id and we will assist you further.
Can I change my address after I have made my order?
You may contact us through Line @swimsaic.id and help you to change your shipping address. However, once the item has been dispatched/sent, we cannot change it anymore. We advise you to double check before you made your order.
I have completed my payment but I forgot to confirm my payment. Help!
Do not worry, please contact us through Line @swimsaic.id or firstname.lastname@example.org for further assistance.
What will happen if I have ordered but did not make any payment?
Your order will immediately be cancelled within 24 hours and you have to make another order again.