Frequently Asked Questions

Do I need an account to order?

Yes, you do! Having a registered account eases and speeds up your ordering and payment system. You can easily check in to your account the next time you want to order again.

The item that I like is sold out! What should I do?

You may contact us at swimsaic.id@gmail.com or Line @swimsaic.id, we may help you to create a pre-order. Do note that pre-order item requires 3-6 weeks processing time and down payment of minimum 50% of item's price.

Do you ship to multiple address?

Yes, however you need to create another invoice for the other addresses.

Can I add items after I check out? 

Unfortunately you can't, because after checking out your order is recorded. If you want to add more items, kindly make a new order.

Do you ship overseas?

We only ship to cities in Indonesia.

Do you accept credit cards?

We accept credit cards and bank transfer.

How soon can I receive my order?

After your order is confirmed and paid for, we will process your order within 24 hours. Afterwards, shipping using domestic courier (JNE) requires 1 day for express shipping and 1-5 days for regular shipping. If you are really urgent, please choose shipping using Gojek (only for Jakarta area).

How do I track my order?

Please contact us through swimsaic.id@gmail.com or Line @swimsaic.id and we will check it for you.

There is a defect in the item that I ordered, can I return it?

We deeply apologize for our mistake. Kindly contact us at swimsaic.id@gmail.com or Line @swimsaic.id and we will assist you further.

Can I change my address after I have made my order?

You may contact us through Line @swimsaic.id and help you to change your shipping address. However, once the item has been dispatched/sent, we cannot change it anymore. We advise you to double check before you made your order.

I have completed my payment but I forgot to confirm my payment. Help!

Do not worry, please contact us through Line @swimsaic.id or swimsaic.id@gmail.com for further assistance.

What will happen if I have ordered but did not make any payment?

Your order will immediately be cancelled within 24 hours and you have to make another order again.